Turnaround time, Shipping, Returns & Exchanges
I make everything to order, so once you've placed your order, I get to work! Please allow 5-7 business days for me to make your order during normal season (this timeline may change during peak season or if a random abundance of orders come through).
I currently ship using USPS, UPS, and DHL (depending on rates). Once your package has been picked up and a tracking number has been assigned, the package is out of my hands, out of my control, and I cannot make any changes (or speed things up, sorry!), so please make sure all information and addresses are correct.
I get it, shopping for dogs is hard, but shopping for pitbulls/bullies is even harder. Don't worry! Returning is an option.
- Please email firstname.lastname@example.org with your order number and item(s) you'd like to return within 10 days of receiving your item. Item must be unwashed, clean, and free of dog hair (#lintroller) and a refund will be issued back to your credit card less shipping costs.
- Upon receiving your item back, please allow 10 business days so I can for process your return and issue your refund.
Exchanges:But exchanges are always fun too! After all, you don't want to let your pibble down, or do you?
- If you'd like to exchange for another size, simply email email@example.com with your order number and item(s) you'd like to exchange within 10 days of receiving your item.
- First time buyers will receive a pre-paid shipping label (I want you to get the right size!) to send back the item(s).
- To ensure you get the size and style you want before it sells out, you'll want to place a new order. (Please allow another 5-7 business days for me to make your new order.)
- Upon receiving your exchanged item back, please allow 10 business days so I can process your exchange and issue your refund less shipping costs.
Issues with order:
Since I am a 1 woman show, I quality control every item in addition to making it, so sometimes, a mistake may slip through my fingers like the arrow from Mulan when she and Shang fell off the cliff during that avalanche and end up on your doorstep.
- If this does happen, please immediately (or within 10 days or receiving) email firstname.lastname@example.org with your order number and photos of the issue so I can see what's happened and come up with a solution that works for all of us.